CFPB Moves to Overhaul Consumer Complaint System, Citing Surge in Credit Reporting Complaints
The Consumer Financial Protection Bureau said it is correcting flaws in its consumer complaint system to restore the portal's integrity and utility, per a June 24 bureau newsroom post.
At a glance
- The CFPB announced changes to its consumer complaint system on June 24, 2026, per the bureau's newsroom post.
- The bureau said credit reporting complaints grew from over 150,000 in 2019 to more than five million in 2025.
- Changes include standardized response guidance for credit reporting agencies and two-factor authentication for submissions, per the bureau.
VERDICT — CONFIRMED
The Consumer Financial Protection Bureau said it is correcting flaws in its consumer complaint system to restore the portal's integrity and utility, per a June 24 bureau newsroom post. Per the bureau, credit reporting complaints rose from over 150,000 in 2019 to more than five million in 2025 — an increase it put at more than 3,700% — driven in part by credit repair organizations, social media influencers and AI tools misusing the system. Announced changes include revised portal guidance to standardize how credit reporting agencies categorize complaint responses, two-factor authentication for submissions, and a notice aligning complaint filing with Fair Credit Reporting Act dispute requirements, per the post.
Key facts on file
- The CFPB announced changes to its consumer complaint system on June 24, 2026, per the bureau's newsroom post.
- The bureau said credit reporting complaints grew from over 150,000 in 2019 to more than five million in 2025.
- Changes include standardized response guidance for credit reporting agencies and two-factor authentication for submissions, per the bureau.
